April 27, 2023

Camp Bow Wow Launches App to Improve Guest Experience, Operational Efficiency

Camp Bow Wow, North America’s largest pet care franchise, is helping pet parents “Seize the Play®” with the launch of its new app that makes reservations, check-in and webcam viewing easier than ever.

The Camp Bow Wow app, now available for iOS and Android, allows pet parents to register with their email to seamlessly interact with their preferred Camp location and check in on their Campers while they play and socialize. The app will also make it simple to upload vaccination records, manage feeding and care information and purchase day care packages.

“Our new app represents a huge leap forward in providing our pet parents with a seamless Camp experience and peace of mind that their dogs have everything they need for a great stay,” said Camp Bow Wow Vice President of Technology Matt Sarkesian. “It will also free up Camp staff to spend more time with the Campers and less time on administrative tasks like updating customer accounts, managing reservations and conducting check-ins.”

Sarkesian says the app will not only save pet parents time at check-in but will also save many hours in staff time – especially important as Camps are busier than ever, with 5 million dog visits annually.

In 2022, Camp Bow Wow’s dog visits rose 19 percent and average unit revenue topped $1 million for the first time in company history. The app is designed to help Camps grow and increase profitability while continuing to provide a best-in-class Camp experience for pet parents and their pups.

Customers can download the app by visiting Camp Bow Wow.

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