June 26, 2020

CareCredit, PetDesk Partnership Empowers Greater Access To Pet Care

CareCredit, a leading promotional financing solution for pet care and PetDesk, the leading provider of veterinary client communications software, have partnered to provide the first mobile pet health app with integrated financing options. The multi-year strategic partnership is focused on enhancing access to care by unlocking new channels of communication, virtual care and anytime, anywhere financing, including the future addition of touchless payment within the app.

During these uncertain times, pet parents are actively seeking budget-friendly solutions to pay for their pet’s care, which they consider essential. With CareCredit’s financing options integrated into the PetDesk app, pet parents will be empowered to plan both their pet’s veterinary care and how to manage the cost, providing them with peace of mind.

“We know that the primary barrier to all types of care is financial and this will be especially true now,” said Boo Larsen, General Manager and Vice President, CareCredit Veterinary. “By making financing readily available to pet parents within the PetDesk app, clients can be prepared with an easier payment solution at this time. And, over the lifetime of their pet.”

The PetDesk platform supports proactive planning through health reminders and appointment scheduling and two-way messaging and video chat (https://petdesk.com/blog/maintain-strong-client-bonds-and-business-results-with-integrated-video-chat/) extended access to care. Since mid-March, the number of veterinary practices adopting two-way messaging has tripled and the total number of messages facilitated by the PetDesk platform has risen by more than 650 percent. Integrated, secure Video Chat is helping veterinarians provide virtual care that is more thorough, engaging and interactive.

Pet parents can apply for the CareCredit credit card directly within the PetDesk app, that leverages patent pending technology unveiled by Synchrony called dApply. With nearly half of CareCredit credit applications originating online and via mobile, this new partnership allows customers to seamlessly apply for credit and receive a credit decision right away.

“As veterinary practices move toward a new normal, we believe there will be two major shifts in pet owner expectations,” said Taylor Cavanah, CEO, PetDesk. “Many will be financially impacted and looking to veterinarians for payment options to help them manage cost. Pet parents will also expect veterinary teams to continue delivering easy-to-use technology like health apps, telemedicine and touchless payment, which they rapidly adopted during COVID-19. Our partnership with CareCredit will help meet these demands to deliver a frictionless client experience on every level.”

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