Gott Pet Products, makers of Charlee Bear natural dog treats and Hound & Gatos natural food for pets, has introduced Becka Sellnow as the company’s Inside Sales/Customer Service Representative.
As part of her role, Sellnow will act as the internal voice of the customer by working to understand customer needs, behaviors and expectations. She will also be responsible for processing all regulatory, commercial invoice and sample requests as needed, while addressing any order change requests or carrier issues/complaints.
Sellnow will be in charge of verifying the accuracy of both Charlee Bear and Hound & Gatos orders through the use of CRM and WORCS systems, in addition to ensuring that the company’s warehouse is shipping orders on time and in full.
“Becka has already proven to be an important asset to our team,” said Rob Cadenhead, General Manager for Gott Pet Products. “Her extensive background in sales and customer service speaks for itself, and I’m confident that she will continue to play an integral part in providing our customers with the best possible service.”
Previously, Sellnow served as Senior AP/AR Specialist at Malteurop North America. Prior to that, she worked as a Quality Assurance Specialist at Konecranes Nuclear Equipment & Services.