July 12, 2023

Synchrony’s Pets Best Expands Relationship with JAB’s Independence Pet Group to Serve Growing Pet Insurance Industry


Pets Best Insurance Services, LLC, a Synchrony solution and leader in pet health insurance and JAB’s Independence Pet Group have announced an expanded partnership with IPG’s wholly owned subsidiary, Independence American Insurance Company (IAIC), whereby IAIC will provide comprehensive insurance underwriting services for Pets Best to meet the growing demand for pet insurance and the needs of four-legged family members and pet parents nationwide.

“At Pets Best, our commitment has always been and remains, to offer pet parents the most comprehensive, personalized and affordable pet health insurance coverage, and we are pleased to enhance our ability to do that through this expanded relationship with Independence American,” said Melissa Gutierrez, SVP and GM, Pets Best. “We have seen significant growth throughout the past several years and as an insurance Managing General Agent (MGA), Pets Best works with various underwriters to ensure the best possible insurance plans for all of our customers are available nationwide.”

According to the latest “State of the Industry Report” released by the North American Pet Health Insurance Association (NAPHIA), 5.36 million pets were insured in North America at the end of 2022, a 22 percent increase in a single year. This consistent, rapid industry growth has also been true for Pets Best, which offers a variety of insurance plans, including accident, routine and wellness coverage and digital tools that personalize and simplify the customer experience.

“We are thrilled to enter into this expanded partnership with Pets Best, which shares our commitment to provide the growing number of pet owners with industry-leading insurance products and services,” said Lane Kent, CEO of Independence Pet Group, the parent company of IAIC. “We look forward to growing our relationship and supporting Pets Best in providing comprehensive and personalized coverage solutions so owners can focus on enjoying their pets worry free.”

To learn more about Pets Best, click here.


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