Trupanion AI Technology Empowers Pet Parents with Lightning-Fast, Direct Hospital Payments

Trupanion, Inc., a leader in medical insurance for cats and dogs, now automates more than 60 percent of invoices submitted through its free, patented, web-based vet portal, providing lightning-fast invoice processing and direct payments to veterinary hospitals at the time of checkout.

With a demonstrated ability to pay an invoice at time of checkout in just five seconds, Trupanion couples the fastest veterinary invoice processing time and highest degree of veterinary invoice automation of any pet insurance company in North America. This quick and efficient payment process brings much-needed relief to pet parents, allowing them to focus on their pets’ treatment and well-being rather than worrying about how to pay a medical bill.

“Trupanion has transformed the way pet parents approach veterinary care,” said Trupanion President Margi Tooth. “By removing upfront payments and using AI to eliminate cumbersome paperwork and wait times, pet parents can more easily say ‘yes’ to the treatment their pet needs, regardless of cost. In turn, this removes barriers to care and empowers veterinary professionals to practice their best medicine, unhindered by financial constraints. Happier vets can focus on what matters most: helping pets.”

Trupanion’s patented, award-winning vet portal employs state-of-the-art artificial intelligence (AI) to replicate real-world policy decisions. Using a series of Machine Learning (ML) models trained on millions of claims processed by Trupanion team members, this proprietary technology covers a wide variety of claiming scenarios, ensuring accurate and efficient processing.

“Trupanion, through vet direct pay, is the first and only pet insurer that can pay a bill directly to the veterinary hospital at time of checkout,” said Jacquie Mero, Trupanion Vice President of Claims. “As many pet parents can’t afford to pay the full cost of treatment out of pocket and wait for reimbursement, our ability to pay hospitals directly in real-time can often mean the difference between a pet receiving the treatment they need or leaving without care.”

Trupanion’s use of AI to enhance the member experience extends beyond paying hospital invoices. Nearly 40 percent of traditional medical claims that are submitted for reimbursement by Trupanion members also are automated. When equipped with a member’s veterinary Medical Record Summary (MRS), Trupanion’s technologies can recognize, process and approve a claim in a fraction of the time compared to other pet insurers. For first time claims, Trupanion relies on team member reviews for accuracy, which allows for subsequent claims to be handled with unparalleled processing precision and speed with Trupanion’s automation technology.

Since its inception in 1999, the company has paid more than $2.2 billion dollars directly to veterinary hospitals on behalf of its members, which now includes more than $1 million every single day.

Pet parents interested in becoming a Trupanion member can visit the new Trupanion for more information about policies.