March 22, 2024

Trupanion Named 2024 Stevie Awards Finalist for Three Sales & Customer Service Categories

Trupanion, a leading provider of medical insurance for cats and dogs, was named a 2024 Stevie® Awards finalist in three Sales & Customer Service categories, solidifying Trupanion as a Gold, Silver or Bronze Stevie Award winner in the following categories:

  • Front-Line Customer Service Team of the Year, Financial Services
  • Contact Center of the Year, Financial Services
  • Inside and Telesales Team of the Year

Trupanion strives to offer an unparalleled member experience, including being available to support new and existing pet parents 24/7, 365 days per year. In 2023, Trupanion’s Customer Service team supported more than 41,000 members who needed round-the-clock support, calling in outside of normal business hours. Trupanion’s member-centric approach is reflected in its strong Net Promoter Score (NPS) which averaged more than 72 in 2023.

“I am incredibly proud of the first-class experiences our contact center teams provide to pet parents, any time or day of the year. We think of our members in everything we do, ensuring we’re always available when pets and pet parents need us the most,” said Brian Daily, Trupanion’s Vice President of Contact Center. “Our consistent monthly retention rate of more than 98 percent is a testament to the overall experience and value Trupanion provides to pet owners. I am thrilled that the Stevie Awards are recognizing our pet passionate, hard-working member-facing contact center teams.”

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®.

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 47 nations and territories, were evaluated in this year’s competition. Finalists were determined by the average scores of more than 200 professionals worldwide. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year.

“2024 Finalists have every reason to be proud of their achievements and the recognition they’ve received from the Stevie judges,” said Stevie Awards president Maggie Miller. “We invite every Finalist organization to bring their teams together at the April 12 awards banquet in Las Vegas to celebrate their recognition together.”

The Gold, Silver and Bronze Stevie placements will be revealed on Friday, April 12, live in Las Vegas, NV, where more than 400 professionals from across the globe are expected to attend. Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at Stevie Awards.

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