December 12, 2023

Vetster and Air Canada’s Partnership Unleashes Innovative Era of On-the-Go Pet Care

Vetster, a veterinary telehealth and pet care marketplace, has partnered with Air Canada to provide around-the-clock access to Vetster’s virtual veterinary services for pets traveling in cargo. Vetster aims to set a new standard for quality care, safety and peace of mind for millions of traveling pet parents.

Trained Air Canada personnel can now use Vetster on behalf of pet parents to connect with licensed veterinarians, who can support pets traveling in cargo and in need of medical assistance. Following the trip, pets’ medical files are sent to the parent’s local vet, underscoring the companies’ shared commitment to continuous, transparent communication and care – whether on the ground or in the air.

At no additional costs, specially trained staff can connect with Vetster’s expert veterinarians to help mitigate both common and uncommon pet travel issues, including heightened anxiety and stress, dehydration, respiratory issues, motion sickness and more.

“Air Canada is committed to offering safe and reliable transportation for all animals in our care,” said Janet Wallace, Managing Director, Operational Excellence and Transformation at Air Canada Cargo. “As one of the only airlines to partner with a pet telehealth company, we are significantly enhancing the experience for passengers and their pets, providing care and comfort throughout their travels.”

“Traveling can be stressful and traveling with pets can often feel like an added stress – but it doesn’t have to be. Pet parents are looking for transparent, effective and timely care for their pets when flying,” said Mark Bordo, CEO and Co-Founder of Vetster. “Air Canada’s forward thinking ensures pet parents can confidently travel with their pets and trust they will receive expert care no matter their destination. For Vetster, this is only the beginning – we’re committed to building and exploring new paths to enhance the lives of pet parents everywhere.”

The new service is now available for select domestic and international flights through Air Canada, including the airline’s eight Canadian hubs, flights through Miami (MIA), Chicago (ORD) and Los Angeles (LAX) in the US and London’s Heathrow airport.



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